Terms of service

1 Introduction and Acceptance

Welcome to the official website of Bhardhwaj Herbal Life LLP ("we," "us," "our," or "Company"). By accessing or using this website and placing orders for our products under the brands Twana, Begrow, and NutriAsk, you ("User," "Customer," or "you") agree to be bound by these Terms and Conditions.

Company Details:

  • Legal Name: Bhardhwaj Herbal Life LLP
  • Nature of Business: Seller of herbal cosmetics, personal care products, and nutraceuticals
  • Product Categories: Skincare (Twana), Haircare (Begrow), Dietary Supplements (NutriAsk)
  • Geographic Service Area: Pan-India delivery available
  • Customer Support Email: help.bhardhwajherballife@gmail.com
  • Customer Support Phone: +91 8511375741
  •  Registered Office Address: 9/100 A "Sundaram", Second floor, Kaharwad, Navsari, Gujarat - 396445

If you do not agree to these terms, please discontinue use of this website immediately.

2 Eligibility

  • Users must be at least 18 years of age to purchase products from this website.
  •  Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors and un-discharged insolvents, are not eligible to transact on this website.
  • Minors (13-17 years) may browse the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
  • By registering or placing an order, you represent and warrant that you have the legal capacity to enter into a binding contract.

3 Product Information and Accuracy

  • We strive to provide accurate product descriptions, ingredients, usage instructions, and pricing information.
  • All product images are for illustrative purposes and may differ slightly from actual products.
  • Country of Origin: Products are manufactured in India using natural and herbal ingredients.
  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
  • Product formulations may be updated; current ingredient lists are available on product packaging.

4 Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
  • Prices are subject to change without prior notice. The price applicable at the time of order placement will be honored.
  • We accept the following payment methods: Credit/Debit Cards, Net Banking, UPI, Digital Wallets, and Cash on Delivery (where available).
  • Payment processing is secured through certified payment gateways compliant with RBI guidelines.
  • For failed transactions, refunds will be processed within 5-7 business days to the original payment method.

5 Order Placement and Acceptance

  • Submitting an order constitutes an offer by you to purchase products subject to these Terms.
  • Order confirmation does not guarantee acceptance; we reserve the right to refuse or cancel any order.
  • Acceptance occurs when the order is dispatched, at which point a contract is formed.
  • We may cancel orders if products are unavailable, pricing errors occur, or we suspect fraudulent activity.
  • You will receive email/WhatsApp notifications at each stage: order confirmation, dispatch, and delivery.

6 Manufacturing and Quality Assurance

  • Bhardhwaj Herbal Life LLP partners with certified third-party manufacturers who adhere to Good Manufacturing Practices (GMP).
  • All products are formulated using natural, herbal ingredients aligned with Ayurvedic principles.
  •  Products comply with applicable BIS (Bureau of Indian Standards) and FSSAI (Food Safety and Standards Authority of India) regulations where applicable.
  • Quality control measures are implemented at every stage from formulation to packaging.

7 Product Safety and Disclaimers

For Cosmetics (Twana Skincare, Begrow Haircare):

  • Products are for external use only unless otherwise specified.
  • Conduct a patch test before first use to check for allergic reactions.
  • Discontinue use if irritation occurs and consult a dermatologist.
  • Keep products away from direct sunlight and store in a cool, dry place.

For Nutraceuticals (NutriAsk):

  • Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.
  • Consult a healthcare professional before use, especially if pregnant, nursing, or under medical treatment.
  • Keep out of reach of children.
  • Do not exceed the recommended dosage.
  • Results may vary from person to person.

8 Intellectual Property Rights

  • All content on this website including logos, brand names (Twana, Begrow, NutriAsk), product designs, text, graphics, images, and software is the intellectual property of Bhardhwaj Herbal Life LLP.
  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.
  • Trademarks and trade names are protected under applicable intellectual property laws.

9 User Accounts and Security

  •  Registration is optional for browsing but required for placing orders.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must provide accurate, current, and complete information during registration.
  • Notify us immediately of any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

10 Prohibited Activities

Users shall not:

  • Use the website for any unlawful purpose
  • Post or transmit harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems
  • Engage in any activity that interferes with website functionality
  • Misrepresent affiliation with any person or entity
  • Violate any applicable local, state, national, or international law

11 Limitation of Liability

  •  To the fullest extent permitted by law, Bhardhwaj Herbal Life LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Our total liability shall not exceed the purchase price of the product in question.
  • We are not responsible for delays or failures due to circumstances beyond our control (force majeure).

12 Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of courts in Navsari, Gujarat, India.
  • We encourage resolution through customer support before initiating legal proceedings.

13 Modifications to Terms

  • We reserve the right to modify these Terms at any time.
  • Changes will be effective immediately upon posting on the website.
  • Continued use of the website after modifications constitutes acceptance of revised Terms.
  • Users are encouraged to review these Terms periodically.