Refund policy
We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:
Accepted Returns:
- Damaged, defective, or expired products (Upon delivery)
- Wrong product delivered
- Products with manufacturing defects
- Unopened and unused products (within return window)
Non-Returnable Items:
- Products opened, used, or tampered with (for hygiene reasons)
- Products without original packaging, labels, or seals
- Products damaged due to misuse or mishandling by customer
- Promotional or free gifts
- Returns must be initiated within 7 days of delivery for damaged/defective products.
- For unopened products, returns can be initiated within 5 days of delivery.
- Nutraceuticals (NutriAsk) may have stricter return policies due to safety regulations.
Step 1: Contact our customer support team at help.bhardhwajherballife@gmail.com with order number, product details, and reason for return.
Step 2: Provide photographic evidence of damage/defect if applicable.
Step 3: Our team will verify and provide a return authorization with instructions.
Step 4: Pack the product securely in original packaging with all accessories and documents.
Step 5: Arrange pickup (we will schedule) or ship to our return address.
Step 6: Once received and inspected (within 3-5 business days), we will process refund or replacement.
Original Payment Method:
- Refunds will be processed to the original payment source (card, UPI, wallet, etc.)
- Processing time: 5-7 business days from approval
- Bank processing may take additional 3-5 business days
Store Credit:
- Available as an alternative (faster processing)
- Valid for 12 months from issuance
Refund Amounts:
- Product price will be refunded in full for eligible returns
- Shipping charges are non-refundable except for our errors (wrong product, defective items)
- Exchanges are subject to product availability.
- Size/variant exchanges may be offered for applicable products.
- Price differences for exchanges must be settled during the exchange process.
Before Dispatch:
- Orders can be cancelled free of charge through your account or by contacting support.
- Refunds will be processed within 5-7 business days.
After Dispatch:
- Orders cannot be cancelled once dispatched.
- You may refuse delivery and follow the return process, or initiate a return after delivery.
COD Orders:
- COD orders can be cancelled before dispatch without charges.
- Repeated COD cancellations may result in suspension of COD facility for your account.
If you experience any quality issues:
- Contact us immediately with batch number and manufacturing date.
- We will investigate the complaint and may request product samples.
- Verified quality issues will result in full refund, replacement, and corrective action in our manufacturing process.