Privacy policy
Bhardhwaj Herbal Life LLP ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
Personal Information:
- Name, email address, phone number
- Shipping and billing addresses
- Date of birth (for age verification)
- Payment information (processed through secure gateways; we do not store complete card details)
Non-Personal Information:
- Browser type, device information, IP address
- Website usage data, pages visited, time spent
- Cookies and tracking technologies data
Health-Related Information (for NutriAsk products):
- Information voluntarily provided through health surveys or consultations
- Product preferences and usage patterns
We use your data to:
- Process and fulfill orders
- Communicate order status, shipping updates, and delivery notifications
- Provide customer support and respond to inquiries
- Send promotional offers and product recommendations (with consent)
- Improve website functionality and user experience
- Prevent fraud and enhance security
- Comply with legal obligations and regulatory requirements
We do not sell, rent, or trade your personal information. We may share data with:
Service Providers:
- Logistics and shipping partners (for order delivery)
- Payment processors (for transaction processing)
- Marketing platforms (for email/SMS campaigns, with consent)
- Technology service providers (for website hosting and maintenance)
Legal Requirements:
- Government authorities, regulators, or law enforcement when required by law
- To protect our rights, property, or safety and that of our users
All third parties are contractually obligated to maintain data confidentiality.
- We implement industry-standard security measures including SSL encryption, secure servers, and access controls.
- Payment data is processed through PCI-DSS compliant payment gateways.
- Regular security audits and vulnerability assessments are conducted.
- Despite our efforts, no system is completely secure; you acknowledge inherent risks of electronic transmission.
6 Cookies and Tracking Technologies
We use cookies to:
- Remember user preferences and login information
- Analyze website traffic and usage patterns
- Deliver personalized content and advertisements
You can disable cookies through your browser settings, though this may affect website functionality.
- Personal data is retained only as long as necessary to fulfill purposes outlined in this policy.
- Order and transaction data is retained for 7 years to comply with tax and accounting regulations.
- Marketing data is retained until you withdraw consent.
- You may request data deletion subject to legal retention requirements.
You have the right to:
- Access your personal data and request copies
- Correct inaccurate or incomplete information
- Delete your data (subject to legal obligations)
- Withdraw consent for marketing communications
- Object to data processing for certain purposes
- Request data portability
- To exercise these rights, contact us at: help.bhardhwajherballife@gmail.com
- Our website is not intended for children under 13.
- We do not knowingly collect data from children under 13.
- If we discover such collection, we will promptly delete the information.
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices of external sites.
- We encourage you to review their privacy policies.
- This policy may be updated periodically to reflect legal or operational changes.
- Significant changes will be notified via email or website notice.
- Last updated: November 25, 2025